Client Community Coordinator
Our Culture
Get ready to immerse yourself in a mindset of gratitude and care, and to embrace uncertainty, nuance and imperfection. We’re a small organization with lots of activity, creativity and big ideas, and we’re focused on connecting people, authentic relating and living our values as best we can.
The Roulant treats people as gifts and takes a holistic and welcoming approach to our community of members. Our work culture is process-driven and all about embracing change. You can expect a polyvalent and open approach to all our work. It can be challenging at times, but we’re fortunate to have a workplace filled with a lot of love and care, and to be surrounded by a network of supporters that champion this effervescent and rich community project.
Picture yourself organizing a bike caravan of volunteers to the farm in the west Island, or delivering bouquets to our community members through the rain, or helping run our Meals-on-Wheels service, five days a week without exception. The Roulant is always rolling, there’s never a dull moment, and we can’t do it without you!
The Job
We’re looking for a Client Community Coordinator who will work with people living in social isolation for all sorts of reasons. If you have experience working with seniors and people with disabilities, or with client assessment, intake and support, and if you’re excited about creating connections between different generations, this might be the perfect opportunity for you! Working under the guidance of the program manager in collaboration with the volunteer and kitchen programs, the Client Community Coordinator would exercise autonomy, follow clear prompts and pre-established guidelines or priorities as delegated by the team lead, participate in iterative improvement of the program, and focus most importantly on community care.
The Requirements
- Some education (1-2 years) or course work in social work, outreach, support work or providing care OR a combination of experience, education and training equivalent;
- Patience, active listening ability and personal integrity;
- Comfort with aging, disability, death and grief;
- Knowledge of databases, conventional office software and spreadsheets;
- Ability to express ideas clearly in both written and oral communications, bilingually in French and English;
- Ability to follow instructions and meet deadlines;
- Artistic and creative abilities;
- Driver’s license is an asset.
The Responsibilities
- Assuring a positive volunteer experience and an excellent quality of service for our Meals-on-Wheels clients;
- Develop and lead on communication strategies, program objectives and client-focused activities in collaboration with the Meals-on-Wheels Manager;
- Build enriching relationships with Roulant clients and their families with a variety of needs and backgrounds, and foster a sense of care and empowerment with our client community;
- Coordinate more complex elements of client relations (conflict resolution, late payments, complaints, and health problems);
- Collaborate at the weekly Meals-on-Wheels team meeting to dispatch the coordination shifts for the Meals-on-Wheels team, ensuring that all shifts are covered;
- Participation in elements of organizational life, such as rotations, weekly staff meetings, big annual events, and occasional committee work;
- Confirming, evaluating and determining admissibility to the service, setting program limits (accepting clients, client thresholds, meal capacity, individual needs tailoring, terminating clients) and following up with the billing;
- Improving and scaling our systems, tools and points of contact with external and internal members of the client program;
- Participate in shared administrative tasks such as welcoming visitors to the building and answering phone calls.
The Pay and Perks
The starting wage for this full-time role is between $18.72-19.47 depending on experience and education according to the remuneration policy. All jobs at Santropol Roulant, whether seasonal, temporary, permanent, part or full-time, offer staff complementary benefits in addition to annual inflation-based increases including one week off per year for a holiday of choice, in addition to regular vacation time, paid time off for personal reasons, personal equipment allowances for some staff, and quarterly cash transfers to support wellness, leisure and investment. We also have leftovers in the community fridge sometimes, and all the dessert you can eat (sometimes even brownies or cheesecake!)
The Promise
Santropol Roulant is committed to going beyond non-discrimination in our hiring processes. We want to create a welcoming environment that allows all people to show up as themselves and contribute their best without harassment, microaggressions and exclusion. We strive to create a workplace where members from marginalized groups can contribute their talent and skills to our work. Join us in connecting people of difference, from all generations, using the power of community care, youth engagement and wholesome food.
Note
The work would take place in an environmentally controlled indoor space, with limited exposure to hazards. The job requires mostly sitting, standing and walking. This job is particularly well suited to a person living with a physical disability, as it does not require heavy lifting, crouching, bending or using stairs. Our building is wheelchair accessible.
Apply Now
Fill out the online application form and submit your letter or interest and resume today! Make sure to mention the Client Community Coordinator position. Application deadline is January 16, 2021.